| Shipping
1. All shipments are subject to carrier regulations.
2. Customer pays all shipping and handling charges on all shipments, including refusals and returns.
3. Orders shipped to Alaska, Hawaii, Virgin Islands and Puerto Rico must ship via Air due to carrier regulations. Note individual carrier service levels depending on destination. Customers may choose an upgraded service level otherwise INNISFIL LIVE BAIT AND TACKLE will select the most economical service level.
4. For international shipments, you will be responsible for all duties and broker fees. These charges may be billed to you after the order has shipped. Contact bait@livebaitandtackle with any specific questions.
5. In some limited cases, (such as military APO/FPO addresses) INNISFIL LIVE BAIT AND TACKLE can ship via US or Canadian Postal Service. Shipments made via mail are shipped Parcel Post or Priority Mail, are not insured, and tracking is not always available. If orders ship via US or Canadian Postal Service, all losses are the customer’s sole responsibility.
6. Under certain circumstances, shipping methods are determined by the weight, size or destination of the order. INNISFIL LIVE BAIT AND TACKLE will use the most cost effective method to ship should this restriction impact one of your orders.
7. Orders are shipped via standard ground service. All shipping charges are calculated at Residential Delivery rates. 1-Day, 2-Day, 3-Day UPS/FedEx shipping are available upon request at the upgraded cost. Air orders ship FedEx unless otherwise noted on order.
8. Freight charges are subject to dimension and oversize carrier freight regulations. Shipping fees are non-refundable. Additional carrier surcharges applied after the order has been shipped will be billed to you.
9. We do not inflate shipping cost as do some of our competitors but we do have a handling charge of $3.50 with each order under $25. Orders over $25 will not be charged any handling fee.
10. INNISFIL LIVE BAIT AND TACKLE will from time to time have sales or promotions that include free shipping. This is only on certain authorized merchandise. Please read the product description for information regarding shipping costs.
Returns:
1. A Return Merchandise Authorization number (RMA#) must be requested from Customer Service or contact us online at bait@livebaitandtackle.com, and is to be marked on the outside of the shipping box for product returns. This RMA# is valid for 20 days.
2. You must ensure that merchandise is returned to receive proper credit. Innisfil live bait and tackle does not track expired RMA#’s.
3. Freight on merchandise being returned to Innisfil live bait and tackle is to be prepaid.
4. Defective merchandise including original freight and handling fee will be credited upon receipt of merchandise at Innisfil live bait and tackle.
5. Non-defective merchandise will be credited at original invoice price less freight and handling charges and restocking fees of: 20% for order 1-45 days, 30% for orders 46-90 days from invoice date. If returns are in bulk without a PO# reference, credit will be calculated at the lowest amount charged to customer for that item.
6. Merchandise must be returned in original manufacturers box, INSIDE an outer shipping box, with enclosed documentation and parts. No returns or credit requests are accepted after 90 days of invoice/ship date.
7. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges.
8. Credit will be issued within 10 business days upon receipt of merchandise at Innisfil Live Bait and Tackle.
Carrier Loss, Damage /Pilferage:
1. Claims for lost shipment, or damage/pilferage must be reported to Customer Service within 10 days of deliver/expected delivery date. If you have filed a claim, the claim number must be given to Straight Sales Customer Service when you report the damage/pilferage. Original boxes, enclosed documentation and packing materials should be saved. Carriers may require on-site inspection before the product can be returned.
Mis-shipments, mis-billings and shortages:
1. Shortages, mis-shipments and mis-billings must be reported to Customer Service within 5 days of delivery date/expected delivery date. Original boxes, enclosed documentation and packing materials should be saved.
2. Mis-shipments are credited full upon notification. Any incorrect product shipments will be temporarily invoiced for inventory purposes until the item is returned and credited. This credit will offset the invoice amount.
3. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges.
4. If it is proven that Innisfil Live Bait and Tackle has made the error, a Returns Authorizations Tag may be sent for you to return the product freight free. When the merchandise is returned, full credit will be given.
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